As most tax professionals are aware, getting through to the IRS on the telephone last year was often a fool's errand. The IRS answered less than 40% of calls and those who did get through had a significant wait before the call was answered. Those who did not get through often waited two hours before getting the "courtesy disconnect."
How is the IRS doing this year with more budget money from Congress? Better, according to IRS Commissioner John Koskinen
Koskinen testified before the Senate Appropriations Subcommittee on Financial Services and General Government this week that the IRS has used $178 million of the increase in budgeted funds to improve the level of service on the phones and answered 3 million more phone calls this year than it did by the same time last year.
Koskinen's testimony was supported by Treasury Inspector General for Tax Administration J. Russell George, who testified the IRS is forecasting a 65 percent level of service for FY 2016, which compares with 38 percent the previous year.