Farmers Insurance Inc. has agreed to pay over $1.5 million in back wages to 3,459 employees following an investigation by the U.S. Department of Labor's Wage and Hour Division (WHD) that disclosed significant and systemic violations of the federal Fair Labor Standards Act's (FLSA) overtime and record-keeping provisions. The violations occurred at 11 customer service call centers across the country [WHD News Release, Los Angeles-based Farmers Insurance to pay more than $1.5 million in back wages to nearly 3,500 employees following US Labor Department investigation, 7/6/11].
The FLSA requires that covered employees be paid for pre-shift and post-shift job duties, and for attending required meetings.
Investigators found through interviews with employees and a review of the company's timekeeping and payroll systems that the company did not account for time employees spent performing pre-shift work activities. Employees routinely performed an average of 30 minutes per week of unrecorded and uncompensated work, such as turning on work stations, logging into the company phone system, and initiating certain software applications necessary to begin their call center duties. Employees are owed compensation at time and one-half their regular rates for hours that exceeded 40 per week. Farmers Insurance has agreed to pay the back wages, as well as to maintain future compliance with the FLSA by properly recording and compensating all hours worked by its employees.